For Professionals
Helping Hands Community Trust works alongside a wide range of professionals who support people facing hardship.
This page offers clear guidance on when to refer, how to access our services and what your service users can expect from us.
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Referral Information
If you are supporting someone who needs welfare advice, debt support or help understanding benefits or decisions, please feel free to refer them to us.
You can refer service users by:
- Using a REFERRAL FORM – Referral Form (for Professionals) to HH – v1 – May 2026
- Directing them to a drop-in session
- Contacting us on their behalf for more information
Once we receive the referral, we will contact the potential service user and arrange the most appropriate type of support.
This may be a drop-in visit, an appointment or an outreach session.
We are also listed on the Joy app
Joy connects people with local services easily, showcasing measurable outcomes.
Find out more
When to refer
Referrals are helpful when people:
Are struggling with benefits or debt
Need help filling in forms
Need support preparing for a tribunal
Feel overwhelmed by paperwork or decisions
Have limited digital or literacy skills
Need steady, step-by-step guidance
Are struggling with benefits or debt
Need help filling in forms
Need support preparing for a tribunal
Feel overwhelmed by paperwork or decisions
Have limited digital or literacy skills
Need steady, step-by-step guidance
We welcome referrals from health professionals, social workers, housing teams, schools, voluntary groups and community services.
Guidance for Partner Agencies
We want our support to be simple, reliable and joined-up for both your team and your service users.
When you refer to us, we provide:
- Clear communication
- Respectful, non-judgmental support
- A focus on the service user’s strengths and choices
- Transparency about what we can and cannot provide
- Signposting to specialist services where needed
- A collaborative approach is used when working across multiple agencies
If you would like to discuss partnership working, shared pathways or training for your team, please contact us.
Ready to partner up?
If you are a professional looking to refer a client, discuss a partnership or learn more about our services, we are here to help.
We value collaborative working and believe strong partnerships make it easier for people to access the right support at the right time.
Send us a message using the form and we will get back to you as soon as possible.
Or email us directly