Helping Hands has been operating voluntarily for nearly two decades, through a board of 8 trustees drawn from a cross section of the community, professional backgrounds and service users, along with paid staff and volunteers.
We excel at identifying and assisting the needs of the most vulnerable, unable to engage due to social exclusion. Who have multi-facetted and complex issues, by providing free independent advice tackling the underlying causes of poverty, deprivation, isolation and to increase the quality of life by delivering ongoing support, re-injecting confidence and empowerment to regain self-respect and control.
We offer equality of access to our services, where our non-judgemental team welcome, listen and effectively unpack the issues and problems relating to benefits, welfare rights, money management, housing issues, advocacy, legal advice, family law, mental health support, education, training and employment. The Trust also provides advice and practical support to victims of Domestic Abuse and ex-offenders.
We offer clients a personal ‘face to face’ service, tailored to meet their individual needs, 3 mornings a week. This is achieved through our ‘One Stop Advice Centre’ in South Wigston that operates 3 mornings a week 10:00am – 1:00pm and an Advice Surgery at the Trinity Methodist Church, Oadby on a Monday 9:30am – 12:00pm.
We also offer an outreach service to those who feel isolated and are housebound or difficult to reach, undertake casework, handle appeals, provide advocacy at tribunals and assist with conflict resolution.
The Trust is currently lead partner in a project funded under the Advice Service Transition Fund administered by the Big Lottery.
All our services conform to a matrix of standards, audited and accredited by the Advice Quality Standard (AQS), recognising excellence. Our regular quality of service reviews average a 95% level of resident satisfaction.